Frequently Asked Questions

Where can I track my package?
You can track your order using the “Track My Order” link in the Support section below or click here.

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When will I receive my package?
Shipping times vary by location. Please see our Shipping & Handling page for estimated delivery times and processing info.

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What payment methods do you accept?
We accept all major credit cards and offer Shop Pay.

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Can I change or cancel my order?
If your order hasn’t shipped yet, reach out to us ASAP at support@pawmupets.com and we’ll do our best to help.

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What is your return policy?
We accept returns on unused items within 30 days of delivery. Read our full Return Policy for details.

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Are your products safe for all pets?
All Pawmü products are designed with safety in mind and made from non-toxic, pet-safe materials. Always supervise pets during use.

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My item arrived damaged. What should I do?
We’re so sorry! Please email a photo and your order number to support@pawmupets.com and we’ll make it right.