Returns & Refunds

Canceling an Order

If you need to cancel or change your order, please email us at support@pawmupets.com as soon as possible.
We process orders quickly, so we can’t guarantee cancellations — but we’ll always do our best to help. Thanks for your understanding and patience!

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Returns, Exchanges & Refunds

We’re sorry to hear it didn’t work out. If you’re not completely satisfied, we offer a 30-day return policy from the date of delivery.
We’ll gladly refund the purchase price of eligible items (excluding any restocking fees)
To start a return, please contact us at support@pawmupets.com.

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Exchanges & Damaged Items

If your item arrived damaged, or if you’d like to request an exchange, please reach out to us at support@pawmupets.com.
Please include your order number and a photo (if applicable), and we’ll make it right.